High Volume Single Site

Systems which are expected to handle hundreds or thousands of calls a day, each and every day. The Alert C3 System is fully tried and tested in these environments, and we have systems with 200+ licensed concurrent users in daily use throughout the UK. As you would expect these system have a very high level of resilience, usually specified to 99.999% availability, with both on-site failover and off-site Disaster Recovery configurations built in.  These advanced configurations usually provide a wide range of enhanced facilities, including;

• Real -Time Web based reporting systems
• Sophisticated "Intelligent Routing" (Road Network) analysis and utilisation
• Automatic and Semi-Automatic Dispatch Options
• Operations 'Dashboard' for monitoring KPI's on a Real-Time basis

Integration

Where your operation is handling this volume of work, it goes without saying that you will already be making maximum use of technology to make the best use of expensive resource (both personnel and vehicles). You will therefore already have a number of key interface requiements, and could well be looking to further enhance your use of communications systems etc. It is safe to say that Alert C3 is the most interfaced Command and Control System in the UK and Ireland, and no matter what you own unique combination of interface requirements are it is very likely that these will be available 'off the shelf'. Where any new interface requires development, our own interface specialist team are highly experienced in working in this mission critical environment. A short list of some of the interfaces that are available for Alert C3 are shown below.

• ProQA (Certified)
• Mobile Data, (Terafix, Throcom, Arquiva, Sigtech, Airwave and others)
• Radio Paging (Vodapage, Pageone, Voxpro etc)
• ePRF (Accenture, Vallentia etc)
• ICCS (DS2000, DS1000, APD etc)
• Radio (PMR, Airwave, Barracuda etc)
• SMS (O2, Vodaphone etc)
• Patient Transport Systems
• "Inter CAD" 3rd Party CAD Interface

Technology

Built on industry standard database and operating system architecture, Alert C3 is the IT professional’s choice. The key technologies include;

Microsoft Windows 2003/2008 Server
Microsoft SQL Server 2005
Microsoft XP Professional and Windows Vista Business Professional
Microsoft Office Compatible
Crystal Reports / Business Objects Compatible
XML/GML and HL7 3rd Party Interface Standards

Developed in close collaboration with over 30 Ambulance services in the UK and Ireland, MIS Emergency Systems Alert C3 is designed as a modular application that meet the need of the modern high performance ambulance service. The system is fully compliant with DoH (UK) and the Health Service of Ireland.

Designed for Usability

- Full /True Multi-User Windows Application
- Intuitive Explorer Management Information Interface
- Full Windows style on-line help
- Extensive Use of Drop Down Menus – Minimise Typing
- Fast Screen Response
- Multi-Window and/or Multi-Monitor Display
- Desktop Schemes Tailored for Specific Users
- Security Roles Tailored for individual user groups
- Full in-built Workflow functionality

- Ease of Use
- Modular Design
- Real-Time Multi-User System
- Stable System For Mission Critical Environment
- Scalable From Single User to Multiple Office Operations
- Automatic Drill Down for Management Information
- Web portal Links
- Comprehensive Audit Facilities

Optional Features

- Rest Period and Workload Management
- Lost Unit Hour Accounting
- Unit Hour Utilisation Reporting
- Operational Performance Dashboard
- Executive Information System (EIS)

Environment

- Microsoft SQL 2005© Database
- Windows 2000/XP/Vista©

- All lookups, lists and searches exportable to XML, Excel & other application software.
- Compatible with Crystal Reports
- Integrates with Business Objects - Built In EIS Reporting (Ad Hock Reports)

- K34 - To Latest DoH Guidelines
- Out of Performance Reporting
- Allocation and Activation Standards
- L24 (Hour, Day, Week, Month, Year to Date Performance Monitoring
- EMDC Dashboard